Frequently Asked Questions

  • You'll need to provide 100 points of identification (e.g. a valid Passport, Driver's Licence, or Medicare Card) and your Unique Student Identifier (USI). If you don't have a USI, you can create one for free at usi.gov.au before your course date. You must also wear closed-in shoes — steel cap boots are recommended but not mandatory. We'll take care of the rest.

  • Upon successful completion, you'll receive a nationally recognised Statement of Attainment issued under the Australian Qualifications Framework. This entitles you to apply for your High Risk Work Licence (HRWL) through WorkSafe QLD. Your Statement of Attainment is recognised across all Australian states and territories.

  • Most of our popular courses — including Forklift and EWP — run over 2 days. Reach Stacker is 3–4 days, Dogging is 5 days, and Crane courses range from 2–5 days depending on the class. Once you've successfully completed your assessment, we process your paperwork and you can apply for your High Risk Work Licence straight away.

  • No prior experience is required for our Forklift, EWP, Reach Stacker, or Dogging courses. You just need to be at least 18 years old with a basic level of English literacy and numeracy. Some courses do have prerequisites — for example, Rigging requires a current Dogging licence, and most Slewing Mobile Crane courses require a Dogging licence. We'll confirm the requirements when you enquire or book.

  • Yes. We offer competitive, tiered group discounts for businesses booking multiple workers at the same time, regardless of whether the training takes place at our facility or yours.

    We understand the logistical pressure of managing compliance, so our team handles all the heavy lifting—from student portal setups to the final registry paperwork—ensuring your team gets site-ready with minimal disruption to your business.

    Contact our team directly with your staff numbers, and we will put together a tailored corporate quote for you.

  • Yes — we offer on-site training and assessment for businesses across Townsville and North Queensland. Your team trains on the actual equipment and in the environment they work in every day, which means less downtime and more relevant, practical learning. We handle all compliance paperwork and can accommodate groups of any size with tiered pricing. Get in touch to discuss your requirements.

  • We're a locally owned Townsville family business, and we built ATA specifically to modernise high-risk training in North Queensland. Our focus is on competence, not just compliance — that means maximising your "stick time" on the machines, 100% face-to-face delivery (no online shortcuts), and training led by a highly experienced, WorkSafe QLD-accredited trainer who understands real site conditions. When you leave our course, you're genuinely site-ready.

  • We completely understand that life happens, rosters change, and unexpected things pop up—so please don't stress!

    While deposits are strictly non-refundable (as they immediately cover your external enrolment and administrative processing with our RTO partners), we will absolutely work with you to find a solution. If you can’t make your original date, just give our team a call as soon as you can. We will help you out by securely moving your deposit and booking over to a different session that fits your schedule.

    (Please note: All rescheduled bookings are subject to availability and must align with our existing, scheduled course dates. Asset Training Academy Terms & Conditions apply).